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The Bear Terms of Business

Welcome to The Bear

Thank you for choosing The Bear, your friendly neighbourhood gastro pub in the heart of Tattenhall, Cheshire. These Terms of Business outline our policies and procedures to ensure you have the best possible experience with us. By making a reservation or visiting our establishment, you agree to these terms.

Reservations

Booking Policy

  • We recommend booking in advance, especially during peak times and weekends
  • Reservations can be made by telephone, online, or in person
  • We’ll do our best to accommodate walk-ins, but tables cannot be guaranteed without a reservation
  • Large group bookings (8+ people) require advance notice and may need a deposit

Table Allocation

  • We reserve tables for 2 hours during busy periods
  • If you’re running late, please call us – we’ll hold your table for up to 15 minutes past your reservation time
  • We may need to reallocate tables to accommodate all guests comfortably

Special Requirements

  • Please inform us of any dietary requirements or accessibility needs when booking
  • We’ll make every effort to accommodate special requests, though some may require advance notice
  • Guide dogs and assistance dogs are always welcome

Cancellations and No-Shows

Cancellation Policy

  • Please give us at least 2 hours’ notice for cancellations when possible
  • For group bookings of 8 or more, we require 24 hours’ notice
  • No-shows without notice may result in a charge for pre-ordered items

Deposits

  • Some bookings may require a deposit, particularly for large groups or special events
  • Deposits are fully refundable with appropriate notice
  • Deposits will be forfeited for no-shows or late cancellations without reasonable notice

Payment and Pricing

Payment Methods

  • We accept cash, all major credit and debit cards, and contactless payments
  • Card payments under £100 may not require a PIN
  • We cannot accept cheques

Pricing

  • All prices are inclusive of VAT where applicable
  • Menu prices may change without notice, though this won’t affect orders already placed
  • Group service charges may apply to parties of 8 or more – this will be clearly indicated

Billing

  • Separate bills can be arranged for groups, but please let us know when ordering
  • We cannot guarantee the ability to split bills after the meal has concluded

Food and Beverage Service

Quality and Preparation

  • All food is prepared fresh using quality ingredients
  • Cooking times may vary depending on your order and how busy we are
  • If you’re not satisfied with your meal, please let us know immediately so we can address any concerns

Dietary Requirements

  • We cater for various dietary needs including vegetarian, vegan, and gluten-free options
  • Please inform staff of any allergies or intolerances – we take these very seriously
  • While we take precautions, we cannot guarantee a completely allergen-free environment

Alcohol Service

  • We operate under a premises licence and reserve the right to refuse alcohol service
  • Valid ID may be required for anyone appearing under 25 (Challenge 25 policy)
  • We support responsible drinking and may refuse service to intoxicated customers

Customer Conduct

Behaviour Expectations

  • We ask all guests to be respectful to our staff and other customers
  • Offensive, abusive, or disruptive behaviour will not be tolerated
  • We reserve the right to ask customers to leave if their conduct is inappropriate

Property and Facilities

  • Please treat our premises with respect
  • Smoking is not permitted anywhere inside the building
  • External smoking areas are provided where applicable

Health and Safety

Our Responsibilities

  • We maintain high standards of cleanliness and food safety
  • Our staff are trained in food hygiene and safety procedures
  • We carry appropriate public liability insurance

Customer Responsibilities

  • Please follow any safety guidance provided by our staff
  • Report any accidents or incidents immediately
  • Take care when moving around the premises, especially in wet conditions

Liability and Limitations

Our Liability

  • We accept responsibility for death or personal injury caused by our negligence
  • We’re liable for loss or damage caused by our failure to exercise reasonable care
  • Our total liability for any claim is limited to the reasonable cost of re-supply or refund of the services

Customer Property

  • We cannot accept responsibility for lost, stolen, or damaged personal property
  • Please keep valuables secure and don’t leave items unattended
  • Any lost property will be kept for 30 days before disposal

Privacy and Data Protection

Information We Collect

  • We collect information necessary to provide our services (name, contact details, dietary requirements)
  • We may use contact details to confirm reservations or notify you of changes
  • We comply with all applicable data protection legislation

Marketing Communications

  • We may occasionally send information about special offers or events
  • You can opt out of marketing communications at any time
  • We will never share your details with third parties for marketing purposes

Special Events and Functions

Private Bookings

  • We offer facilities for private functions and special events
  • Special terms may apply to these bookings, which will be discussed separately
  • Deposits are typically required for private bookings

Seasonal Events

  • We host special events throughout the year
  • Additional terms may apply to these events and will be communicated at the time of booking

Contact Information

The Bear
High St, Tattenhall, Chester CH3 9PX

Telephone: 01829 706333
Email: info@thebeartattenhall.co.uk

Our Commitment to You

At The Bear, we’re committed to providing excellent food, drinks, and service in a warm, welcoming atmosphere. We value your feedback and want to ensure you have a memorable experience with us.

If you have any concerns or suggestions, please don’t hesitate to speak with a member of our team or contact us using the details above. We’re always looking for ways to improve and appreciate your input.

Changes to These Terms

We may update these Terms of Business from time to time. Any changes will be posted on our website and available at the pub. Continued use of our services constitutes acceptance of any updated terms.

Thank you for choosing The Bear. We look forward to welcoming you soon.

These terms are effective from 01/09/2025 and are governed by English law.